Shipping Policy

Order Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be canceled or changed after submission.

Please contact us as soon as possible at support.tryavenza@gmail.com if you need to request a change or cancellation. Once an order has been processed or shipped, it cannot be canceled.

After your order is delivered, you may contact our support team to request a return in accordance with our 30-day Refund Policy.

Priority and Insured Shipping

If you selected Priority and Insured Shipping, you may be eligible for either a replacement shipment or a refund if your package is confirmed lost in transit.

If you selected Free Shipping or Priority Processing, we may provide a replacement shipment if your package is confirmed lost in transit.

Claims for lost packages must be reviewed and approved before a replacement or refund is issued.

Lost, Missing, or Misdelivered Packages

Avenza is not responsible for packages delivered to an incorrect address provided by the customer during checkout.

Please review your billing and shipping information carefully before placing your order.

If you notice an address error, contact us immediately at support.tryavenza@gmail.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If the shipping error was caused by Avenza, we will take responsibility and work to provide a replacement or another appropriate resolution at no additional cost.

A package marked as delivered by the carrier is considered delivered. If you cannot locate it, please check with household members, neighbors, your local carrier, or the delivery location before contacting us.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

By placing an international order, you acknowledge that your package may be subject to additional customs processing or fees upon arrival.

We are not responsible for customs delays, rejected packages, unpaid import fees, or charges imposed by local authorities.

Processing Time

Please allow approximately 2–3 business days for your order to be processed before shipment.

Processing times may be longer during holidays, sales, product launches, or periods of high order volume.

Business days do not include weekends or public holidays.

Estimated Shipping Times

Shipping times vary depending on the destination, carrier, customs processing, and local delivery conditions.

• United States: 7–15 business days

• United Kingdom: 7–15 business days

• Canada: 7–15 business days

• Australia: 7–15 business days

These estimates do not include the 2–3 business-day processing period.

Shipping estimates are not guaranteed and do not include delays caused by customs, weather, carrier disruptions, incorrect addresses, holidays, or other circumstances outside our control.

Tracking Information

Once your order has shipped, you will generally receive a confirmation email containing your tracking information.

In some cases, tracking may be limited or temporarily unavailable depending on the shipping method or carrier.

Please allow 2–5 business days after shipment for tracking information to update.

Tracking Shows “No Information Available”

Tracking information may not update immediately after a shipping label is created.

Please allow 2–5 business days for the carrier to scan and update the package in its system.

If more than five business days have passed since your order was shipped and the tracking information still has not updated, contact us at support.tryavenza@gmail.com.

Please include your full name and order number so our support team can assist you.

Delivery Delays

Delivery dates are estimates and may be affected by carrier delays, customs inspections, weather, holidays, local delivery conditions, or other events outside our control.

Avenza is not responsible for delays caused by shipping carriers or customs authorities. However, our support team will assist you with available tracking information and help investigate qualifying lost-package claims.

Contact Us

For shipping questions, contact:

Avenza Customer Support
support.tryavenza@gmail.com