Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition in which you received it

  • Be unworn and unused

  • Include all original tags

  • Be returned in its original packaging

  • Include a receipt or proof of purchase

Once your return request is approved and a return address is provided, the item must be shipped back within 30 days. Returns sent after this period may not be accepted.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

To request a return, contact us at support.tryavenza@gmail.com.

Items purchased as final sale or through certain promotional discounts are not eligible for returns or refunds.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at support.tryavenza@gmail.com.

Please include your order number, a description of the issue, and clear photos of the item so we can evaluate the situation and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods, such as food, flowers, or plants

  • Custom, personalized, or special-order products

  • Personal care or beauty products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Final sale items

Please contact us at support.tryavenza@gmail.com if you have questions about whether your item is eligible for a return.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

The item must still be unworn, unused, in its original condition, with all tags attached, and returned in its original packaging. You must also provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support.tryavenza@gmail.com.

Exchanges

Exchanges may be offered at our discretion. Once an exchange has been processed or accepted, the order will no longer be eligible for a refund.