Avenza Privacy Policy

Last updated: July 17, 2026

This Privacy Policy explains how Avenza (“Avenza,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

Throughout this Privacy Policy, “you” and “your” refer to any customer, website visitor, or other person whose personal information we collect.

Please read this Privacy Policy carefully. By accessing or using our website or Services, you acknowledge the practices described in this policy. If you do not agree with this Privacy Policy, please do not use our website or Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal obligations, or regulatory requirements.

When changes are made, we will post the revised Privacy Policy on our website and update the “Last updated” date shown above. Your continued use of our website or Services after an updated policy is posted indicates your acknowledgment of the revised policy.

How We Collect and Use Personal Information

We collect personal information from several sources depending on how you interact with Avenza.

We may use the personal information we collect to:

• Process and fulfill your orders

• Provide and improve our products and Services

• Communicate with you

• Provide customer support

• Process returns, refunds, and exchanges

• Prevent fraud and protect our website

• Send marketing and promotional communications

• Comply with legal obligations

• Enforce our policies and Terms of Service

• Protect the rights, safety, and security of Avenza, our customers, and others

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you.

The information we collect depends on how you use our website and Services.

Information You Provide Directly to Us

Information you provide directly may include:

• Your name

• Email address

• Telephone number

• Billing address

• Shipping address

• Payment confirmation and transaction details

• Account username and password

• Security questions or account-verification information

• Products you view, purchase, add to your cart, or save

• Order history

• Product reviews

• Customer-support messages

• Photos, videos, or other information you submit when requesting assistance

Certain features may require you to provide specific information. You may choose not to provide this information, but doing so may prevent you from completing a purchase or using certain features of our Services.

Information Collected Automatically

When you interact with our website, we may automatically collect certain information about your device and use of the Services. This may include:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Network connection information

• Website activity

• Pages and products viewed

• Referring website or source

• Shopping-cart activity

• Interaction with advertisements and emails

We may collect this information through cookies, pixels, web beacons, software development kits, and similar technologies.

Information We Receive from Third Parties

We may receive personal information from vendors, service providers, and other third parties that support our business, including:

• Shopify and other website-platform providers

• Payment processors

• Shipping and fulfillment providers

• Customer-support providers

• Analytics providers

• Marketing and advertising partners

• Fraud-prevention and security providers

Payment processors may collect information such as your payment-card details, billing address, and transaction information to process your payment.

When you visit our website, interact with our advertisements, or open emails from us, third-party technologies may also collect information about your activity.

Information received from third parties will be handled in accordance with this Privacy Policy. However, we are not responsible for the accuracy of information provided by third parties or for their independent privacy practices.

How We Use Your Personal Information

Providing Products and Services

We may use your personal information to:

• Process payments

• Confirm and fulfill orders

• Arrange shipping and delivery

• Provide order updates

• Manage customer accounts

• Process returns, refunds, and exchanges

• Provide customer support

• Allow you to submit product reviews

• Communicate about transactions and purchases

Marketing and Advertising

We may use personal information to send promotional communications by email, text message, direct mail, or other available channels.

We may also use information about your activity to personalize product recommendations and advertisements displayed on our website or third-party platforms.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even after opting out of marketing communications, you may continue receiving non-promotional messages regarding your orders, account, returns, refunds, or customer-service requests.

Security and Fraud Prevention

We may use your information to detect, investigate, prevent, and respond to suspected fraudulent, illegal, unauthorized, or malicious activity.

You are responsible for maintaining the confidentiality of your account credentials. Please do not share your password or account-access information with anyone.

Contact us immediately at support.tryavenza@gmail.com if you believe your account or personal information has been compromised.

Customer Communication

We use your information to respond to questions, provide support, resolve order issues, and maintain our relationship with you.

Cookies and Tracking Technologies

Like many online stores, we use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Remember your preferences

• Maintain your shopping cart

• Keep you signed in

• Understand how visitors use our website

• Measure website performance

• Improve our products and Services

• Personalize marketing and advertising

• Detect fraud and security issues

Most browsers automatically accept cookies. You may adjust your browser settings to remove, reject, or restrict cookies.

Blocking cookies may cause certain website functions, including account, checkout, shopping-cart, or personalization features, to work incorrectly or become unavailable.

Disabling cookies may not completely prevent data collection by advertising or analytics partners.

How We Share Personal Information

We may share personal information with third parties for legitimate business purposes, including:

• Shopify and other technology providers

• Payment processors

• Shipping and fulfillment providers

• Customer-support providers

• Cloud-storage providers

• Data-analytics providers

• Fraud-prevention providers

• Marketing and advertising partners

• Professional advisers

• Corporate affiliates

We may also share information:

• When necessary to fulfill your order

• When you direct or authorize us to do so

• In connection with social-media tools or integrations

• To comply with legal obligations

• To respond to subpoenas, court orders, warrants, or government requests

• To enforce our Terms of Service and policies

• To protect our rights, property, customers, employees, or others

• In connection with a merger, acquisition, financing, restructuring, sale, bankruptcy, or transfer of business assets

The categories of personal information we may share include:

• Contact and identifying information

• Account information

• Order and transaction information

• Shopping and browsing information

• Customer-support communications

• Device, internet, and usage information

We do not use sensitive personal information to infer characteristics about you.

Depending on applicable law, some disclosures to advertising and marketing partners may be considered the “sale” or “sharing” of personal information or the use of personal information for targeted advertising.

Where required, you may have the right to opt out of these activities.

User-Generated Content

Our Services may allow you to submit product reviews, comments, photos, videos, or other content.

Content submitted to public areas of our website may be visible to anyone. We cannot control how other people access, use, copy, or share information you make publicly available.

Please avoid submitting personal or sensitive information in public reviews or comments.

We are not responsible for the privacy, security, accuracy, or misuse of information you voluntarily make public.

Third-Party Websites and Links

Our website may contain links to websites or online services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, availability, or content of third-party websites.

Before providing personal information to a third party, you should review that third party’s privacy policy, security practices, and terms.

The inclusion of a third-party link does not necessarily mean that Avenza endorses that third party or its products and Services.

Children’s Privacy

Our website and Services are not intended for children.

We do not knowingly collect personal information from children under the age required by applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, contact support.tryavenza@gmail.com to request its deletion.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission, storage method, or security system is completely secure. We cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy

• Maintain and service your account

• Complete and document transactions

• Provide customer support

• Comply with legal, tax, accounting, and regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

The retention period may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you live, you may have certain privacy rights. These rights may include:

Right to Access or Know

You may have the right to request information about the personal information we collect, use, or share about you.

Right to Delete

You may have the right to request that we delete certain personal information we maintain about you.

Some information may be retained when required for legal, security, fraud-prevention, tax, or transaction-record purposes.

Right to Correct

You may have the right to request that inaccurate personal information be corrected.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on applicable law, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

Where required by law, supported Global Privacy Control signals may be treated as opt-out requests for the applicable browser and device.

Right to Limit Use of Sensitive Information

Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Restrict Processing

You may have the right to request that we restrict how certain personal information is processed.

Right to Withdraw Consent

Where our processing relies on your consent, you may have the right to withdraw that consent.

Withdrawal will not affect processing that occurred before your consent was withdrawn.

Right to Appeal

Depending on applicable law, you may have the right to appeal a decision regarding a privacy request.

Communication Preferences

You may opt out of promotional emails by using the unsubscribe link included in our marketing messages.

Opting out of promotional emails does not prevent us from sending transactional or service-related communications.

Exercising Your Rights

To submit a privacy request, contact us at support.tryavenza@gmail.com.

Please include enough information for us to understand and process your request.

We may need to verify your identity before fulfilling a request. Verification may require your email address, order information, account information, or other identifying details.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require proof that the person is authorized to act for you and may also ask you to verify your identity directly.

We will respond within the timeframe required by applicable law.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns or complaints regarding how we collect, use, store, or share personal information, contact us at support.tryavenza@gmail.com.

We will review your complaint and respond as required by applicable law.

Depending on where you live, you may also have the right to submit a complaint to your local data-protection or privacy authority.

International Users

Your personal information may be transferred, stored, or processed outside the country where you live, including in the United States and other countries where our vendors and service providers operate.

Privacy laws in those countries may differ from the laws in your country.

Where required, international transfers will be supported by recognized legal mechanisms, such as Standard Contractual Clauses, adequacy decisions, or other approved safeguards.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Avenza Customer Support
Email: support.tryavenza@gmail.com